Support and F&QS

1. How do I make purchase?

Browse through our Shop section where products are neatly divided into categories for easy navigation.

Once you find something you love, simply click on the “Add to Cart” button below the product.

To review your selected items, click on the cart icon at the top right corner and select “View Cart.”

If you wish to remove any item, just click on the “Remove Item” option.

Want to explore more? Click on “Continue Shopping.”

When you’re ready to place your order, simply click on “Proceed to Checkout.” ✨

2. Do I need to set up an account to place the order?

Yes, you need to create an account to place an order. However, you can freely browse our collections without signing up.

Setting up an account is quick and easy, and it comes with added benefits:

• Track your orders and review past purchases
• Manage your account details, address book, and email preferences

Creating an account helps you enjoy a smoother and more personalized shopping experience ✨ 

3. I have forgotten my password what I should do?

No worries! Simply click on the “Forgot Password” option on the Sign In page and follow the instructions to reset your password.

You’ll be back in your account in no time ✨

4. How do I know the products you sell are authentic?

We proudly guarantee that all our products are 100% authentic. The materials mentioned are exactly what is used in each piece.

While every design is crafted to match perfectly, slight natural variations may occur, making each piece uniquely yours ✨

5. Are the color of the products shows on website accurate?

Please note that due to different screen settings and lighting conditions, the actual product color may vary slightly from what you see on your screen. However, we always strive to showcase colors as accurately as possible.

Additionally, some products may appear slightly larger or smaller in images. We recommend referring to the size chart for precise dimensions before making a purchase ✨

6. What to do if i want the product marked "out of stock"?

If a product you love is currently out of stock, simply click on the “Notify Me” button on the product page.

We’ll inform you via email as soon as it’s back in stock, so you don’t miss out ✨

7. What payment methods does landmark jewels accepts?

We offer Cash on Delivery (COD) across India for your convenience.

You can also make secure online payments using CC Avenue, Paytm, Google Pay, and PayPal. Bank transfer options are available upon request.

If you face any issues while making a payment, feel free to email us at support@landmarkjewels.com, and we’ll assist you with alternative payment options ✨

8. Can I change my shipping address after product has been dispatched?

Once your order has been dispatched, we won’t be able to make any changes to the shipping address.

We recommend double-checking your details before placing the order to avoid any inconvenience ✨

9. Do you ship internationally?

We offer international shipping through UPS for a reliable and secure delivery experience.

For international orders, payments can be made via Bank Transfer or Credit Card. Please note that Cash on Delivery (COD) is not available for orders outside India ✨

10. How will I know you have received my order and when will the payment be deducted?

Once you place an order, you will receive an email confirming that we’ve received it.

Your payment card will be charged on the day we send you the formal order confirmation.

In rare cases, if any item in your order is unavailable, we will inform you via email and only charge you for the items that are in stock ✨