Return & Exchange Policy

Returns & Exchange Policy

At Landmark Jewels, every piece is a labor of love, handcrafted by expert karigars and subjected to rigorous quality assessments before it leaves our studio. Since our jewellery is artisanal, each piece is unique; please expect minor variations in color or design from the website images—these are not defects, but the hallmarks of handcrafted beauty. We follow a strict No-Return Policy. Returns and exchanges are only considered under the following two exceptions:

• The order was damaged during transit.

  ( Package opening video required )

• The order received was incorrect (wrong item sent).

  ( Package opening video required )

Conditions for Exchange

If your situation meets the criteria above, the item must be returned in its original, unworn condition with the original packaging. The security barcode tag must remain attached and intact. Any product returned without the barcode or in a used state will be rejected.

Once we receive your return, our Quality Control (QC) team will inspect the item. If approved, we will replace it with a fresh piece of the same design. If the item is out of stock, a Store Credit will be issued, valid for 3 months from the date of issuance.

Notification

• To initiate a request, you must notify us within 48 hours of delivery. Submit Request: Visit [www.landmarkjewels.com] to fill out the exchange form.

• Timeline: Replacement items are typically delivered within 10–15 days, depending on stock availability.

Collecting personal information

Approval & Reverse Pick-Up

• All requests are subject to the discretion of our QC Team. Once approved: We will arrange a reverse pick-up for you.

• Shipping Fee: For exchanges related to non-faulty reasons (such as size issues in rings or bangles), a flat fee of Rs. 250 will be levied to cover the two-way logistics (pick-up and re-delivery).

Non-Qualifying Scenarios

The following cases do not qualify for refunds, returns, or exchanges:

• Change of Mind: We do not offer returns if you simply dislike the product.

• Size Issues: Please consult our size guides carefully before purchasing; returns for incorrect sizing are not accepted.

• Used/Damaged Items: Any product returned with signs of wear or missing barcodes.

• Minor Variations: Slight differences in stone shades or metal finishes.

• Delivery Failures: Packages lost due to incorrect addresses, refused by the recipient, or after 3 failed delivery attempts by our courier partner.

Guarantee: All products sold by Landmark Jewels are guaranteed authentic imitation jewellery of the highest craftsmanship.

At Landmark Jewels, we value all our customers, including our international customers. We strive to provide the best products and services to meet your needs. However, it is essential to note that there are specific guidelines and limitations for our international customers. This policy outlines the terms and conditions that apply to international orders, including aspects related to returns, refunds, product quality, and delivery.

• Returns and Refunds:

  For international customers, we regret to inform you that we do not offer any return or refund policy. Once an international order is placed and processed, it is considered final and non-refundable. Customers are requested to review their orders carefully before confirming the purchase. We do not accept any returns for any reason, including but not limited to dissatisfaction with the product, change of mind, or incorrect item ordered.

• Damages in Transit:

  In case of damages that may occur during transit, the customer shall bear all consequences. We ensure that all products are adequately packaged and handled with utmost care before dispatching. However, once the parcel leaves our warehouse and is in the hands of the courier company, any damages during transit will not be our responsibility. Customers are encouraged to contact the courier company directly to seek resolution for damages incurred during shipping.

• Product Quality:

  We assure you that all our products meet stringent quality standards and are thoroughly inspected before shipment. However, for international orders, we cannot entertain any demands for refunds or replacements based on perceived inferior product quality. It is important for customers to understand that certain variations may occur in products due to factors such as sourcing, regional preferences, or manufacturing processes.

• Late Delivery / Delay in Transit:

  We strive to process and dispatch international orders within 7 days of receiving the order. However, international shipments may be subject to transit delays due to various reasons beyond our control, including customs clearance procedures or unforeseen circumstances. As a result, we cannot accept any requests for refunds or replacements solely based on late delivery or transit delays. We advise customers to consider these factors when placing an order and anticipate possible delivery delays.

• By proceeding with the international order, customers acknowledge and agree to abide by these policies. We recommend our international customers to carefully review the terms and conditions stated above before making a purchase. In case of any queries or concerns, we encourage customers to reach out to our customer support team, who will be glad to assist you.